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Return & Refunds

Returns

Our policy lasts 15 days.
If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it.
It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are granted (if applicable):

Any item that is not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item.

We will also inform you if your refund is approved or rejected.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 14 days.

Late or missing refunds (if applicable)

If you have not yet received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially published.
Then contact your bank. There is often processing time before a refund is mailed.

If you have done all this and still haven't received your refund, please contact us at hello@cocolab.fr

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at hello@cocolab.uk 

To return your product

You must send us an email to hello@cocolab.uk.
You will be responsible for paying your own shipping costs to return your item.

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